In the 1980’s interpersonal conflict had not been studied extensively in occupational stress literature, however there were indications that it may be one of the most important stressors (e.g. Keenan & Newton, 1985)
Today, we have access to a variety of literature that identifies the significant impact interpersonal relationships in the workplace can have on psychological health. Safe Work Australia, last year published a national guide to Work-related psychological health and safety: a systematic approach to meeting your duties. In this guide, Poor Workplace Relationships is identified as one of the common psychosocial hazards and factors.
In the work that I do, I have seen how common interpersonal conflict in the workplace is and the impacts this has on workers psychological health, their productivity and performance.
In the video above I referenced the Interpersonal Conflict at Work Scale (ICAWS). The ICAWS is a four item, summated rating scale that was designed to assess how well the respondent gets along with others at work. I’ve provided a link below should you wish to access this scale.
Want to learn more about improving co-worker relationships? Register for my free online sprint workshop, Improve Co-Worker Relationships, May 21, 10-10:30AM